FAQ

Normally about ten minutes. Peak times (1st and 3rd days of the month), heavy rain, or local events that affect traffic may cause a longer wait.

Our friendly dispatchers can estimate arrival times, but it’s more of an “art” than science as factors beyond their control are also at play.

All estimates are approximate only. Having both the pick-up and drop-off address aids accuracy.

No, our rates are the same 24/7, peak periods or not.

No.

Yes, for later that day, the next day, next week, or months in advance.

It’s better to hail if the cab is parked. Otherwise, it’s better to call because cabs already driving to a customer cannot stop to pick up a “hail.” You can also order the cab using the app (QR code).

Up to four passengers can ride for the same price as one.

No, but fold-up wheelchairs are acceptable.

No, everyone pays the same low YELLOW CAB rates. Up to four attendants or friends can ride with you for no extra charge.

Yes, using standard GPS technology.

No. Passengers should not leave anything behind. Taxis are “public places” like railroad stations and malls; everything left behind is likely lost forever. Call immediately if you left something in the cab, and we will have the driver search for it. If found, he may opt to bring it to you or leave the item at the office for you to pick up. Unclaimed items will be disposed of after a week.